Return & Exchange
At FAUVE, we prioritize our customers! Our Customer Services team is here to assist you. If you wish to exchange or refund your purchased item, please contact an agent, and they will guide you through our process outlined below.
Domestic Orders:
Validity: All products bought from www.fauve.pk can be refunded or exchanged within 10 days of the delivery date, no-questions-asked!
However delivery cost or any other cost that may be caused in this process will be deducted from the total amount even if it’s a free delivery offered by FAUVE
Conditions Qualified for Exchange or Refund: Items are eligible for exchange or refund only if they are unused, unwashed, all tags are intact, and the packing is in its original condition. Any excess fabric or embellishment used during photoshoots will not be included with the product unless mentioned on the website, and such claims will not be considered valid.
Process of Online Exchange or Refund: Simply inform us of your exchange or refund intention within 10 days of the delivery date and share tracking details along with your order # with our customer services team via email at customercare@fauve.pk
You may use TCS courier service. Tracking details must be shared within 2 working days of dispatch to our premises.
Please ask our warehouse address at the time of sending a return
All shipping costs are the responsibility of the customer.
Refund Policy: Refunds are issued in the form of a "coupon'' rather than cash. If your items meet the required criteria, our Customer Services agent will provide you with a coupon for one-time usage only. You can choose to use this "coupon'' in case of an exchange where the original purchase value differs from the exchanged amount.
Credit card transactions refund policy: If you paid for your order by credit card and it qualifies for a refund, the same amount will be returned to the credit card used for the order.
Order Cancellation:
Customers can cancel an order at any time before it has been processed.
FAUVE reserves the right to cancel orders for reasons such as an item being out of stock, an article found defective in quality control, or the credit/debit card payment being declined by the issuing financial institution.
International Orders:
If damaged or incorrect items are received, please contact our customer services team through our helpline # +923343332883 or via WhatsApp # +923343332883 or email us at customercare@fauve.pk and provide the following for further evaluation:
- Order Number
- Images of the delivered article with visible issues
FAUVE has the right to refuse compensation or a refund for damaged articles if this information is not provided.
If an order has been processed or dispatched, it cannot be edited or cancelled.
If a customer refuses to accept the order at the time of delivery, FAUVE is not liable to refund or compensate for the order amount. If the parcel is held by the Customs department of the shipping country, the customer is liable to provide all relevant documentation. FAUVE is not liable to refund the amount in case of non-clearance of the parcel.
Refunds: If an order has been cancelled before dispatching, it can qualify for a refund to the credit card used for the order.